Monthly Archives: March 2009

Leading under risk—with your wits about you

Business is presumed to be run according to a plan, with measures and accountability. But in today’s turbulent economy planning isn’t possible in the way it’s been previously. Getting to point ‘b’ isn’t linear and disciplined. It involves agility, collaboration, understanding limits—and sometimes disregarding the limits. It takes leadership under risk, facing fear and finding [...]

Happiness spreads: Stimulate it to grow customer tribes

According to the British Medical Journal (BMJ) article: Dynamic Spread of Happiness in a Large Social Network, happiness is a fundamental object of human existence.
The intent of the study was to go beyond the well known contagion of emotions between people in close proximity and over short periods of time (such as mirroring a smiling [...]