2011 Forecast: Mobile Technology, Social Media & Engaged Healthy Behavior Converge

Now that the decade is coming to a close we’re inspired by trends we see emerging in 2011 that may affect the nation’s health. Each December trendwatching.com publishes its list of trends for the upcoming year. One of these is the increase of health-related lifestyle products and technology. With such products as mobile devices and applications, social media websites as well as consumer goods aimed at heath and wellness, we think there is a compelling reason to believe that key factors are aligning, which promise to have a significant, lasting impact on peoples’ health.

Here are some of the trendwatching.com stats:

  • Good health is important for consumers. Currently, 73% of consumers consider being fit and feeling good about themselves is important.
  • By 2015, 500 million people will use mobile apps to get fit and healthy, as monitoring technologies become more mobile.
  • Medical social networks will gain popularity as people share, compare and discuss their health issues and aspirations.

These trends suggest that people are beginning to believe that health issues are not just about treatment and post-illness states. Amid all the hubbub of health care reform, insurance premium increases, obesity rates and the diabetes epidemic, there’s a growing number of consumers taking proactive measures towards improving their health. People are beginning to take responsibility for their wellness, to prevent disease, maintain mobility and reduce health care costs.

And not just individuals are feeling responsible for their health. Increasingly, companies are developing innovative ways to combine mobile applications and social media websites into incentive programs that to help people become and remain active and healthy.

Dennis Skigen is the CMO for Fitbug, a company that offers a combination social website, virtual walking leagues and accelerometer/pedometer device that helps individuals plan and track physical activity and fitness goals. He says companies are realizing the value of workplace wellness in the form of increased productivity and cost savings in many areas. He explains that consumers want to be healthy, and that they will be more successful when they set realistic and achievable goals. The Fitbug device tracks your steps for walking or running; the website lets users self-report more than 70 daily activity as well. The system has been valuable for people who want a more accurate, comprehensive way to track their activity levels. “We’re trying to put a conscience in your pocket,” Skigen says. The company has been successful in helping individuals remain committed to their health goals at a rate of 50%, compared with an 85-90% dropout rate at gyms and health clubs. “People aren’t waiting for the government to impose legislation. They’re ready to take action and Fitbug is proving an effective way to keep them engaged. Companies ranging in size up to multinationals, with operations in scores of countries, are deploying such programs for their employees,” explains Skigen.

In the coming year, not only do we expect to see a surge of interest in improving health by using mobile devices to track progress, but also, we expect people to become highly involved with online communities for encouragement and accountability.

Sweat Equity Network brings together mobile technology, social media and rewards programs in an ecosystem of community and corporate sponsored initiatives, to encourage healthier consumer behaviors on a massive scale. Mary Paskell, Business Development Executive for Sweat Equity Network, explains that social media has now been put to work to really support healthy lifestyles. Sweat Equity Network provides a social media platform where individuals can create aspirational goals for their wellness, compete with peers and achieve social status under a unified reward and recognition system for all healthy behaviors in their lives. Tying the social media into a daily utility for managing healthy behaviors makes it particularly effective. She anticipates that in 2011, as individuals take increasing responsibility for their health, being part of a social community where there is recognition and reward will make wellness social, personal and fun. Mobile devices create another important access point for participation, increasing the daily utility of social media for leading health lifestyles. “Mobility will also help make the platform viral and increase community participation. It’s a perfect storm of technology, health trends and human behavior that has us expecting a huge impact in 2011 and beyond,” concludes Paskell.

We’re constantly assessing ways to help our clients to be more influential, more creative, more profitable and stronger marketers. As we continue to develop marketing strategies and campaigns for health care-related brands, we’ll be closely tracking the growing trend of mobile and social health-improvement tools for consumers.

For 2011, we expect to see mobile and social technologies encourage, engage and sustain healthy behavior, ultimately leading to positive and measurable physiological results.

Circus Dog Holidays

Throughout the winter holiday season, people are often preoccupied with thinking about what gifts they want to receive from family and friends. That feeling of greed can overwhelm holiday spirit. At Torque, however, we’re always giving – our strategies, our creative services, and now, a holiday party (although the first two items aren’t necessarily free — hey, we have bills to pay, too!).

A special thank-you to all of our clients, vendors, family and friends who came out for the Torque holiday party last week. After a couple of frenzied weeks of planning and decorating, we created a cozy setting in our new loft office where people embraced the joy, each other, and some bottles of good cheer.

Along with the delicious food, drinks and dessert, Junebug, a fun-loving pitbull and one of the stars of the The Midnight Circus, entertained the crowd as she jumped hoops and gave high-fives (these are also well-known Torque staff antics). A year ago, Junebug was a fighting pitbull. Thanks to her current owner, Jeff, who gave her the gifts of unconditional love and proper training, she is now an adorable dog that can rally together a crowd of adults and children.

Just like Jeff & Junebug , we wanted to spread love and holiday cheer to people who are important to us.

Check out our Facebook page for pics of Jeff, Junebug and others at our festive  night. We hope the spirit of giving is deep within everyone — remember to give something special to someone special this holiday season!

Branding and Marketing Seminar at LUGPA National Conference

It was an honor and an education to present my branding and marketing talk to physicians and executives attending the annual Large Urology Practice Group Association national conference this past Saturday. I appreciated the large turnout, and also the engaged questions on such issues as: overall budgeting; new approaches to “earned media” beyond traditional press releases; search marketing, and importantly—replacing mass media advertising (particularly TV) with content and database marketing, to increase brand reputation and awareness. My presentation: Branding and Markeging strategies for large medical clinic practice groups is available here for anyone interested in studying it further.

Chicago American Marketing Association Interviews Torque

The following is a reprint of the article published in the November issue of  the Chicago AMA newsletter, Intersect, which profiles Torque’s marketing process, used to deliver the Becker Professional Education Re-branding and re-launch marketing program. The Becker re-branding received a 2010 Chicago AMA Brandsmart Award of Merit.

Torque’s Market Launch process hinges on seven key inflection points. Here’s how Torque stepped through the process with the wonderful marketing team at Becker Professional Education to re-launch its global brand:

1)    Understand the value.

Torque helps companies make the “big shift,” moving the focus of the marketing strategy from product to customer. Becker was able to key in on what’s important to its customers: enabling their professional advancement.

2)    Transform data into tribal intelligence.

Marketing programs can get gummed up with unwieldy data, which could have happened with Becker, because its research was extensive and detailed. The Torque team worked with Becker to take a holistic view and surface the big insight: the importance of the personal and individual student experience.

To truly know the customer, one must also know his or her social tribe of influencers, cohorts and prospects. The Torque Tribal Intelligence process includes developing profiles of communities where we help our clients find their customers and customer communities.

3)    Transform intelligence into engagement.

Torque translated these values, intelligence and tribal insights into images of aspiring people, and the line: “Prepared For____” with a blank, to be filled in with each individual’s unique aspiration. The campaign helps Becker engage in conversations with consumers and customers in ways that affirmed their needs and values.

4)    Communication options are complex: pick the right ones.

In its process, Torque assess media as it intersects with customer tribes, their information needs and communication behavior.  Torque helps rethink past success models, such as mass and direct, and to embrace new channels, such as digital and social media. Becker’s campaign is integrative, and includes Internet marketing and social media, as well as traditional media.

5)    Cultural stickiness: leading the organization to believe.

For  branding and marketing to work, the sales organization has to buy in. Asking them for input at the beginning is key. The same is said about customer service, product development, HR, and so on, with each functional area, up to senior leadership. Torque helped its  marketing colleagues at Becker to continually update and confer with its president and other departments along the way. Becker also had Torque translate the campaign into textbooks and study materials to further enhance the seamlessness of the brand image.

6)    Dogged consistency: from creative midwives to brand police.

As a marketing agency, Torque is one part generating creator, another part law enforcement authority. The company provided tools to help Becker to be diligent, both during development, and now in managing the second year of the brand program.

7)    Measure results: ask what’s working, and why. Then refine it!

Becker’s Brand Tracker research reports that the new logo and website convey a progressive, modern & and results-oriented image. The marketing campaign has produced a 37% year-over-year website traffic increase. Google Analytics show significant increases cross-selling effectiveness within the site, with over 2,000 monthly referral visits from the Finance area to the Accounting area, and over 3,600 monthly referrals visits from the Accounting area to the Finance area. Informed by this and other performance data, the Becker team is ready to rethink and reload the campaign for 2011.

Abri Credit Union Launches New Brand

Torque announces the launch of Abri Credit Union, which was unveiled to the public on Monday, November 1. Abri was formed in the merger of Argonne Credit Union and Prairie Trail Credit Union, both of which have served communities in the Joliet region and southern suburbs of Chicago for more than 50 years.

Torque developed the new brand, including development of the name, logo and brand standards. The name Abri, which means a protective shelter or safe place, grew out of the organizations’ deep commitment to providing members with a sense of stability for their financial affairs. Join us in congratulating our colleagues at Abri on the successful introduction of their new brand.

Read more on Torque’s role in the developing the brand in an announcement from Abri board member Brian McDaniel.